Terms & Conditions
Sol Glass Works – Stained Glass Commissions, Restoration & Repairs
London, United Kingdom
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Please Read Before Commissioning
By submitting an enquiry or commissioning work from Sol Glass Works, you confirm that you have read and agree to the following terms.
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1. Nature of Bespoke Work
All pieces are custom-made to order.
As such, commissions are non-returnable and non-refundable once production has begun.
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2. Project Commitment
Once a commission is confirmed and work has begun, the project is considered active and cannot be cancelled.
Full payment is required upon completion.
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3. Design Process & Approval
Larger / Architectural Commissions
A design stage is provided, and you will have the opportunity to review and approve the design before production begins.
This may include discussion of colour direction, where you can choose specific colours or provide guidance.
Once approved, the design — including overall composition and colour direction — is considered final.
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Smaller Commissions
For smaller pieces, there is no separate design approval stage.
Designs and colour compositions are developed based on references, discussions, and artistic interpretation.
By proceeding, you understand that:
• no formal sign-off stage applies unless agreed in writing
• the final piece is an interpretation of the references provided
Any approvals or changes must be confirmed in writing (email is sufficient and considered binding).
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4. Colour & Material Decisions
Where colour selection forms part of the process, this takes place before production begins.
Clients may choose specific colours or provide general direction, depending on the project.
Once colours and materials have been agreed, or once production begins, no further changes can be made.
Glass may appear different depending on lighting conditions and placement.
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5. No Changes After Production Begins
Once glass has been cut or production has begun, no changes to design, colours, or materials can be made.
Any requested changes would require reconstruction and are treated as new work, where possible.
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6. Deposit & Payment
• A 50% non-refundable deposit is required to secure your commission
• The remaining balance is due upon completion
• Payment is required before collection, delivery, or installation
• The final balance must be paid within 7 days of completion notice
Completed work will not be released, delivered, or installed until full payment has been received.
Late payment may result in delays or storage fees.
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7. Quote Validity
Quotes are valid for 30 days unless otherwise stated.
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8. Ownership of Work
All work remains the property of Sol Glass Works until full payment has been received.
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9. Timeline & Deadlines
Timelines are estimates and may vary depending on workload, material availability, or other factors.
Deadlines must be agreed in writing before work begins.
Deadlines introduced after the project has started cannot be guaranteed.
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10. Measurements & Site Responsibility
Where measurements are provided by the client or a third party, accuracy is the client’s responsibility.
Any remakes or adjustments required due to incorrect measurements may incur additional costs.
Clients are responsible for ensuring the site is suitable and ready for the work.
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11. Installation & Access
Clients must ensure safe and suitable access for installation or repairs.
Where additional access (such as scaffolding) is required, this must be arranged by the client unless agreed otherwise.
If access is limited, work will be carried out within what is safely and reasonably accessible.
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12. Installation, Repairs, Clean-Up & Surrounding Finishes
Care is taken to protect the surrounding area during all work.
Work areas will be left clean and tidy, and any waste directly related to the glass work will be removed.
Due to the nature of stained glass work:
• Existing paint, putty, or surrounding finishes may be affected during removal, refitting, or on-site repairs
• Some areas may not be accessible during the work (for example, external sides or higher sections)
Sol Glass Works does not carry out painting, decorating, or cosmetic touch-ups.
Surrounding finishes are outside the scope of the work and may require separate attention if needed.
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13. Repairs & Glass Matching
Repairs aim to achieve the closest possible match.
Exact matches cannot be guaranteed due to variations in glass availability, age, and manufacturing.
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14. Repairs & Existing Condition
Stained glass panels, particularly older ones, may have underlying weaknesses that are not fully visible before work begins.
While care is taken, additional issues may become apparent during the repair process.
Fragile or previously damaged glass may crack or break during removal or repair despite careful handling.
Any additional work required will be discussed and may incur additional costs.
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15. Glass & Material Characteristics
Stained glass is a handmade material and naturally includes variations such as:
• lines, ripples, or bubbles
• differences in tone or texture
• minor irregularities in lead lines or finish
These are part of the material and not considered defects.
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16. Guarantees
All work is carried out to a professional standard.
However, no guarantee is provided against future breakage, accidental damage, or external factors affecting the glass after completion.
For repairs, surrounding original glass and lead may already be aged or delicate, and their long-term condition cannot be guaranteed.
Where double glazing or other glass units are supplied, any applicable guarantee is provided by the manufacturer.
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17. Delivery & Shipping
Delivery or shipping can be arranged at an additional cost.
Shipping methods are selected based on what is most suitable for the piece.
Once dispatched, responsibility transfers to the client.
Sol Glass Works is not responsible for courier delays, loss, or damage in transit.
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18. Storage
Completed work should be collected or arranged within 14 days of completion notice.
Storage fees may apply beyond this period.
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19. Communication
Timely communication is required throughout the process.
Delays in responses may result in rescheduling.
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20. Cancellation Policy
• Deposits are non-refundable
• Cancellation is only possible before production begins
• Once work has started, full payment is required
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21. Third-Party Handling
Sol Glass Works is not responsible for damage caused by third-party handling, installation, or modification after completion.
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22. Design Ownership
All designs remain the intellectual property of Sol Glass Works.
They may not be copied or reproduced without permission.
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23. Use of Images
Completed work may be photographed and used for portfolio and marketing purposes.
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24. Legal
These terms are governed by the laws of England and Wales.
Custom-made goods are exempt from standard cancellation and return rights once production has begun.